Last updated : September 2022
This privacy policy describes the policies and procedures ("Privacy Policy") applicable by Neho GmbH, Hermann-Reichelt-Str-3, 01109 Dresden, Germany, to the processing of personal data collecting from you ("user", "you", "your") when using our websites, platforms, portals, or mobile applications ("Neho"), such as, but not limited to www.Neho.de..
Unless otherwise defined or the context otherwise requires, capitalised terms shall have the meaning set forth in this Privacy Policy.
We propose innovative solutions consisting of services or products to improve the overall process of purchasing and selling real estate and support the stakeholders involved in this process with pragmatic, efficient and cost-effective solutions ("Offer") and have made Neho available to you to access services related to our Offer.
Use of Neho is governed by this Privacy Policy, our cookie policy available here: https://neho.de/en/cookie-policy ("Cookie Policy") and our terms of use available here: https://neho.de/en/terms-of-use ("Terms of Use"). By accessing and using Neho, you acknowledge that you have read and accepted this Privacy Policy, the Cookie Policy and the Terms of Use.
As we value your privacy, any personal data processing is made strictly in accordance with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR") of 25 May 2018 and, to the extent relevant, the Swiss Data Protection Act of 19 June 1992 ("DPA").
We collect any data you provide to us when using Neho, such as, but not limited to, via our online forms, applications, other digital channels and in any other way in the course of our business. Your data is collected and processed when you:
Some data is collected in an automated way, including by means of tools and other active elements, through the use of cookies or similar technologies. You can set certain permissions and parameters in connection with the automated collection of your data. We take appropriate measures to protect your data and to assign it to the purpose of collection, as defined below, at section 3.
We collect the following data necessary for enabling our Offer to you:
You provide us directly and with your express consent the data we collect. We will not check the accuracy of your data and you are responsible for ensuring that such data is accurate.
To the extent permitted by law, we also obtain certain data from third parties, i.e. companies related to us, contractual partners, authorities, advisors, services providers or from public accessible resources, such as for example, Immobilienscout24, Immowelt, Immonet, as well as from any other business partners who may introduce you to Neho. The categories of personal data that we receive from third parties about you include in particular information about or relating to your property, contact details, information from our business partners about the use or provision of services by and for you.
We use the personal data we collect to enable you to use Neho, our services or products and to fulfil our contractual or statutory obligations as well as in the context of our legitimate interests in accordance with the applicable law or for the purpose expressly stated at the time of collection. More specifically, we collect your data to satisfy the following purposes:
Your registration and creation of a personal account is required to use our services and products, personalised offers and access a secured virtual space. You will need to provide us with certain personal data which is mandatory for registration purposes or use of our services and products. Data not marked as such is not mandatory and you may choose to not communicate it to us. Some data provided to us is used for statistical reasons, to ensure good functioning of Neho, analyse and optimise our Offer. Statistic data is published by us on an anonymous basis and can be consulted by other Neho users.
If you use Neho and have consented to receive advertising from us or other partner companies, we are entitled to provide you with personalised offers and services on Neho and to contact you by email, telephone, mail, messages, etc. To design such personalised offering or contact you, we will use your personal data including, but not limited to, the way you use Neho. Profiling is carried out as part of product development and optimisation of our offering. This is done as part of our legitimate interest in improving the effectiveness of direct marketing, unless your express consent is required. We usually use AppNexus, GoogleAds, and other tracking & ads tools. To refuse to have your online behaviour tracked for publicity purposes, email us at: [email protected]. If you have agreed to receive marketing communications, you may always opt out at a later date. When you no longer wish to receive our communications, you can unsubscribe from our newsletter at any time by clicking on the link at the end of the email containing the respective newsletter or communication, or by emailing us at: [email protected].
Any transmission, transfer or sale of your data to a third party, who processes it for us or uses it for their own purposes, will be limited and conducted (i) for the purposes set out at section 3, in accordance with the applicable law and/or in the course of our business activities, (ii) if there is a legal obligation to do so, (iii) if it is necessary to enforce our rights, in particular those arising from the contractual relationship, which is of overriding interest to us, or (iv) if you have expressly consented to it.
We transmit the required data within these above-mentioned limits, as it follows:
Save for the data transfers described above, we will only transmit your data if you have expressly consented to it, if there is a legal obligation to do so, or if it is necessary to enforce our rights, in particular those arising from the contractual relationship, or if there is a legitimate interest to us.
For the avoidance of doubt, you agree that data you provide on Neho for the purpose of benefiting from services or offers proposed or provided by other users or business partners on Neho may be communicated to them. In particular, if you are a potential buyer, you expressly consent to the communication of your full name, email address and telephone number to the owners of the property you are interested in. As owner of a property, you agree that your personal data and information and documents relating to your property and communicated to us by you may be shared with potential buyers, which are other users of Neho.
If you have been referred to Neho by one of our business partners, you expressly consent to us informing our business partner of your intention to use one of our services or to enter into a transaction offered on or promoted by Neho.
We will not transfer any personal data to non-EEA countries without your consent. The servers used by us are located within the European Union. In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly agreed to the transfer of your data to those countries by way of your consent, we will ensure that certain contractual obligations under applicable data protection law (including the execution of standard contractual clauses approved by the European Union) are agreed with each service provider, unless we can invoke other legal grounds for the transfer of personal data.
If Neho contains services offered by third parties as well as links to other websites operated by third parties, such as Trustpilot, it has no influence whatsoever on such websites and services. Use of these services is subject to the privacy policies of those providers that you are expected to take knowledge of.
Please note third parties (including, for example, Immobilienscout24, Immowelt, Immonet, other business partners, providers of financial products and services, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. For further information about the cookies used by third parties, please refer to the cookies policies on their website.
We sometimes use third parties' materials and associated services to generate usage statistics, used to display third-party advertising or enable direct access to social networks and other third-party offerings. These third parties are in particular Facebook, Twitter, LinkedIn, etc.
We implement security safeguards as well as appropriate administrative, organisational, and technical measures to protect your data which is under our control against unauthorised access, acquisition, disclosure, destruction, alteration, falsification or accidental loss, misuse, or damage. We continuously review, monitor, and update these security and protection measures in line with technological developments.
We reserve the right to retain your personal data for as long as it is necessary to fulfil our contractual and statutory obligations in accordance with the purposes of processing, to facilitate our legitimate interests, where based upon reasons of substantial public interest, or where your personal data remain public information by your own actions. Subject to applicable legal minimum retention periods, your personal data will not be retained for longer than necessary with regard to the purposes and compliance obligations contemplated in this Privacy Policy. When analysing your data, we store your data until the analysis has been completed, or you have objected to further processing. If we store data based on a contractual relationship with you, this data will remain stored for at least as long as the contractual relationship exists and at the latest for as long as any limitation periods for possible claims by us or any statutory or contractual retention obligations exist.
Within the context of the data protection regulations applicable to you and insofar as these regulations contain corresponding provisions, you are entitled to the following rights:
Any request to exercise your rights mentioned above will be processed no later than one month. We reserve the right to apply any applicable legal restrictions, e.g., if we need to retain or process certain data, if we have an overriding interest in the data or if we need the data to enforce our rights. You will be informed in advance if a fee would need to be paid to exercise your rights.
To exercise any of these rights at any time, you can write to us, with proof of your identity, at:
You can also communicate your request to us by email at: [email protected], by using, for identification purposes, the email address you registered with us.
For any additional information about our Privacy Policy or requests, you can contact us directly at any time at [email protected].
The contact details of our data protection officer are:
We reserve the right to modify this Privacy Policy, as needed, at any time. Registered users will be informed of any material changes to the data protection declaration by e-mail to the e-mail address given at registration or by means of a corresponding notice placed appropriately after logging into their user account. Changes to this Privacy Policy are effective when they are posted on Neho. You are advised to review this Privacy Policy periodically to be informed about the latest developments concerning your personal data and how you can exercise your rights.